Shredding Facts
When do we pay for your services?
We will mail you an invoice with your document of destruction so you can pay at a time that is convenient for you.
Do you provide a certificate of destruction?
We provide a certificate of destruction at the time of each service so you know all documents collected on your site were destroyed and shredded in a confidential manner.
Can we keep our boxes?
Yes, you can keep your boxes to reuse, or we can take them away and recycle them.
Do you bring the shredder into our office?
No, shredding is done with the large commercial shredder mounted in our trucks, which are parked in your parking lot or adjacent to your building. Our shred truck allows you to watch while your documents are destroyed.
Do you have lockable containers?
Yes. We offer a variety of containers, both lockable and un-lockable to meet all of your needs, with scheduled or "on-time" service.
How long does it take to schedule a pickup?
Depending on your location it can be as quick as next day service; we will work with you to provide the best possible date and time.
We don’t have anything that’s very confidential, why would we need a shredding service?
All businesses have occasion to discard confidential data. Customer lists, price lists, sales statistics, drafts of bids, correspondence, and even memos contain information about business activity which would interest any competitor. Every business is also entrusted with information that must be kept private.
What happens if our containers are full before the regularly scheduled service time?
If your containers are full before the scheduled service time, just call us and we will make arrangement to be there in a few business days. After that we can discuss a more convenient service or continue service as scheduled.
What kind of paper can we put in your containers?
We will shred any color or type of paper, including file folders. Paper clips, staples and rubber bands can be shredded as well.
What size are the containers?
We can supply containers of any size. They range from as large as 95 gallons to a size small enough to fit under any desk. All containers come with a security lock to insure your records remain confidential until they are shredded on your site.
Why should I have a shredding service instead of buying my own shredder?
Companies that sell paper shredders argue that it saves money to buy or lease a paper shredder. Shredding companies claim that their services save money. Let’s look at some of the options to see when it is of benefit to use a shredding service vs buying an office shredder. The following information assumes the average employee spends an average of 3 min per day shredding. In reality, most people who shred spend upwards of 5 minutes per day in front of a shredder.
Costs of owning and operating an office based shredder:
Company with 1 employee (at $10/hr) with $100 office shredder: $19.97/month
This company would benefit from a pickup every other month. They would save 30-45% in costs, between 1-2 hours in labor, and the shredding would be far more secure.
Company with 5 employees (at $10/hr each) with a $350 office shredder: $81.33/month
This company would benefit from a monthly service, or at most twice a month. Depending on their volume, they could use either a locking 32 gallon bin, 1-2 office consoles, or at most a locking 64 gallon bin. They would spend 5-6 hours in labor, and could more than half their costs.
Company with 10 employees (at $10/hr each) with a $500 office shredder: $155.33/month
Depending on the number of office consoles or bins desired by this company, they could save tremendous amounts of time and money. If you are unsure about the amount of paper you generate, The Paper Exchange will work with you to help determine the best schedule and types of bins for your needs.
Conclusion
Regardless of your size, contracting a paper shredding company like The Paper Exchange can save you time and money. Whether your company requires our smallest bin on a call in bases, several pick-ups per month, The Paper Exchange would love to be your shredding company. The Math
Behind These Numbers
Statistics from FaCIA in their 2006-2007 report show that the average employee goes through between 10,000 and 20,000 sheets of paper a year. That is about 30 reams or about 600 pounds of paper. Your company may use more or less than this, so to give a fair comparison we will use an average shredding time of 3 min per employee and assume an average of 21.6 work days per month. In reality, the average shredding time is closer to 5 min per employee, but we would rather give a more modest estimate. Labor taken into account:
- Number of employees
- Daily time shredding
- Work days per month
- Employee wage per hour
Equipment taken into account:
- Cost of shredder
- Life expectancy of shredder (in months)
- Monthly cost of bags, oil, sharpening
- Cost to recycle shredded paper
The formula looks like this: [(Number of employees)*(Daily time shredding ÷ 60min/hr)*(hourly wage)*(work days per month)] + [(Cost of shredder)/(life expectancy)] + (cost of bags, oil, etc) + (cost of recycling)
Storage Facts
Can I access my records anytime I need them?
Yes! TPE provides 24x7 delivery service. When you need to see your records, just let us know in writing, email, website or fax. Our delivery services include standard delivery, which covers normal business hours, 8am to 4pm, Monday through Friday. Our emergency delivery covers after hours, weekends and holidays, and your documents are guaranteed to reach you within three (3) hours of your request.
What is your normal time for pickup and delivery? Are emergency delivery services available?
During regular business hours, 8am to 4pm, and under normal operating conditions, TPE will deliver and pickup records the next business day. If your request is received by 2pm we will have your records delivered by 12pm. If you need an emergency delivery, we will deliver your records within three (3) hours of the time we receive your request.
How do you keep track of my records that are in storage?
We use a bar code system. With the bar code system we can scan and keep track of anything that comes in or out of our facility. This saves time, saves work and lessens the chances of error.
Are your employees required to sign a confidentiality agreement?
Yes! TPE is committed to providing secure and confidential storage for the records entrusted to us by our clients. The importance of confidentiality is consistently stressed to our employees.
What security measures control access to the building?
Your records are stored in a locked facility that is kept closed to the public. Only a minimum number of our personnel have access to the storage areas. The facility is equipped with a security system that monitors 24 hours a day.
Can we use our own boxes for storage?
Yes. We have specially designed and constructed storage boxes but we will accept standard records storage boxes provided they are not damaged.
How do I prepare our boxes for storage?
Call TPE at (412) 325-7075 for a client package that contains all the information you need to get you started.
Does the size of the storage box matter?
Yes. It must be a standard record storage box.
Can we palletize our records for storage?
Yes. Check with us for maximum dimensions
What is the cost of storing one box?
The costs are based on either space used and/or services utilized, which means that the costs are in proportion to your needs. Please see our schedule of prices and service rates presented with our proposal.


In our effort to provide enhanced services to our tenants and offer the best possible amenities, we made the decision to include a Paper Shredding service a few years ago. I personally interviewed many companies eager to be the successful bidder on this project. While many companies offered similar services, The Paper Exchange stood out from the rest. As the Property Manager for PPG Place, I highly recommend The Paper Exchange for fulfilling your secure document shredding needs.
